EGS Financial Care, Inc.

EGS Financial Care, Inc. (EGS Financial Care) is a third-party debt collection agency that was founded in 1926 and is headquartered in Horsham, Pennsylvania. EGS is a subsidiary of Expert Global Solutions, Inc. (EGS). EGS provides accounts receivable management, including debt collection services, early stage delinquency calls, and credit reporting.

Since 2013, the Consumer Financial Protection Bureau, a Government agency responsible for protecting consumers from unfair, deceptive, and abusive debt collection practices, has received 1,806 complaints against EGS Financial Care and its parent company, EGS.

Consumers allege that EGS Financial Care and its parent company have engaged in the following illegal debt collection practices:

• Attempting to collect a debt that is not owed by the consumer;
• Attempting to collect a debt that has been paid;
• Attempting to collect more than what is owed;
• Threatening to take legal action if payment is not made; and
• Refusing to validate or provide proof of a debt.

As recently as October of 2018, a consumer was subjected to daily harassing phone calls from EGS.  The consumer informed EGS that they had the wrong number and that the consumer did not have any information regarding the person in question.

The Fair Debt Collection Practices Act (FDCPA) and the Rosenthal Fair Debt Collection Practices Act (RFDCPA) regulate debt collectors' communications with third parties. A debt collector is only permitted to contact a third party when the debt collector reasonably believes that person would have information regarding the consumer's location or telephone number. More importantly, debt collectors are only permitted to contact a third party once. When a debt collector mistakenly contacts somebody other than the intended consumer, then the debt collector has effectively contacted a third party and is not permitted to continue to contact that person.

The consumer filed a complaint with the CFBP. Since EGS' actions clearly violated the law, the matter was resolved and the phone calls ceased.

Creditors and debt collectors should be held accountable for these unethical and unlawful practices. If you are being harassed or subjected to any of these, deceptive, or abusive debt collection practices, it is time to hold EGS Financial Care and EGS accountable. Please contact our office for a free, no obligation consultation at 1-800-219-3577.