Navient Solutions, LLC

Navient Solutions, LLC (Navient) provides asset management and business processing solutions. Navient is the nation’s largest servicer of both federal and private student loans. Navient was incorporated in 1997 and is based in Reston, Virginia. According to its website, Navient is committed to enhancing the financial success of its customers while providing compassionate and personalized service.

However, the complaints filed against Navient do not highlight compassionate business practices. The Consumer Financial Protection Bureau (CFPB), a Government agency charged with protecting consumers from unfair, deceptive and abusive debt collection practices, has received approximately 3,000 complaints against Navient for its debt collection practices. Consumers allege that Navient has engaged in the following illegal debt collection practices:

• Attempting to collect a debt that is not owed by the consumer;
• Attempting to collect a debt that has been paid;
• Attempting to collect more than what is owed;
• Threatening to take legal action if payment is not made;
• Harassing consumers by repeatedly and frequently calling;
• Improperly discussing the consumer’s debt with a third party; and
• Refusing to validate or provide proof of a debt.

One consumer stated that Navient called repeatedly, including over eight (8) times in one day. The Fair Debt Collection Practices Act (FDCPA) and the Rosenthal Fair Debt Collection Practices Act (RFDCPA) prevent creditors and debt collectors from abusive and harassing debt collection practices. This includes calling consumers repeatedly or continuously with the intent to annoy, abuse or harass. Although federal and state law does not state the exact number of calls that would constitute harassment, there is a large volume of case law that interprets three (3) or more calls a day from the same debt collector to be harassing. The consumer filed a complaint with the CFPB and the matter was resolved in favor of the consumer.

Creditors and debt collectors should be held accountable for these unethical and unlawful practices. If you are being harassed or subjected to any of these, deceptive, or abusive debt collection practices, it is time to hold Navient accountable. Please contact our office for a free, no obligation consultation at 1-800-219-3577.