Team Recovery, Inc. is a debt collection agency located in Stow, Ohio. The agency has been in business since 1999 and also uses the name Team Recovery. The company provides debt collection services to a wide range of creditors, including healthcare providers.
Contact Information:
3928 Clock Pointe Trl Ste 101
Stow, OH 44224-6964
Phone: (330) 916-7030
While no complaints have been filed against Team Recovery, Inc. with the Consumer Financial Protection Bureau (CFPB) the Better Business Bureau (BBB) lists six complaints filed with it since 2016. Most of the complaints are unavailable to the public through the website. One of the available complaints alleges that the company refused to provide any details regarding the debt it was attempting to collect, stating that it could not answer any questions about the debt. The complainant also says that the representative talked down to her because she had Medicaid and made derogatory remarks about her not paying her bills. The other complaint that is visible to the public alleges that Team Recovery, Inc. continuously reported delinquent accounts to the three credit reporting agencies that did not belong to him and refused to provide him with any verification of the debt. The collection agency responded to both of the public complaints; however their response was rejected by one of the consumers who still believes that the company was being dishonest in its collection attempts and reporting to the credit reporting bureaus. Team Recovery, Inc. is accredited by the BBB and has an A+ rating. BBB ratings are not based on a company’s lack of complaints, though, but rather on its responsiveness to the complaints that are filed.
In a lawsuit filed by an Ohio resident against Team Recovery, Inc., the Plaintiff alleges that the company violated the Fair Debt Collection Practices Act (FDCPA) when it left messages for him that failed to disclose the calls were an attempt to collect or a debt or to give the name of the company calling. The suit was settled later dismissed.
The FDCPA was passed in order to protect consumers from abusive and unfair debt collection practices, such as refusing to provide verification of a debt, using abusive language when attempting to collect a debt, reporting false information to the credit reporting bureaus, and failing to inform consumers that the communication is an attempt to collect a debt.
If Team Recovery, Inc. is using unfair or abusive practices in order to collect a debt from you, it is time to hold them accountable. Please contact our office for a free, no obligation consultation at 1-800-219-3577.