Debt collection agencies tend to go by many names. They can seem like innocent businesses, or large corporations. However, they all seem to only want one thing: your money. Through whatever means that they find, they will try to get you to pay, even if it means calling you about a debt you never even owed.

One such company is known as Altus GTS, Inc. Are they one of the good debt collectors that work through legitimate and legal means? Or are they running a darker business, one that only seeks to make ends meet? Here are the things you need to know about Altus GTS, Inc., and how to protect yourself from such harassment.

What is Altus GTS, Inc.?

Altus GTS, Inc. is listed as a debt collection agency specializing in collecting and repaying debts through consumers and businesses. Altus GTS, Inc. is the shortened form of their company name. Their proper title is Altus Global Trade Solutions, Inc.

Is Altus GTS Inc. a legit debt collection agency?

Yes, Altus GTS Inc. is a legitimate debt collection agency. They were founded in 1994 in Louisiana and have been in service for over 25 years. They currently have multiple locations active around the US, however their main hub is based in Kenner, Louisiana.

They became accredited by the Better Business Bureau in 1995 and hold a BBB rating of A+. However, this rating does not reflect customer and consumer reviews made against Altus GTS, Inc. They currently hold a 1 star out of 5 stars from average customer reviews on the BBB.

Altus GTS Inc. Contact Information

Address: 2400 Veterans Blvd., #300 Kenner, LA 70062

Other Address: PO Box 1389 Kenner, LA 70063

Other Address: 1101 SE Tech Center Dr Ste 115 Vancouver, WA 98683-5510

Other Address: 50 Millstone Road Building 100 Suite 360 East Windsor, NJ 08520

Website: http://www.trustaltus.com

Phone Number: 1-504-469-9545

Although they only have one listed phone number on the BBB profile page, it is assumed that, since they have many other company locations, that they have multiple other numbers.

Fax Number: 1-504-471-0948

Does Altus GTS, Inc. have complaints against them?

Currently, on the Consumer Financial Protection Bureau’s Consumer Complaint Database, there are no listed complaints against Altus Global Trade Solutions, Inc., or against Altus GTS, Inc.

Altus GTS, Inc. does have 17 registered complaints against them through the BBB’s customer complaint database. They also have multiple 1-star reviews left on their page from 8 customers. 

What kind of Complaints have been made?

The customer complaints vary between billing/collection issues, and problems with the product or service provided by Altus GTS, Inc. Of the 17 complaints made on the BBB page, only 3 are currently open with information, while 14 of them are locked and the details are unavailable. Many are unresolved, with them only being answered by Altus GTS, Inc.

The reviews made by consumers are also quite gritty. All of the reviews are listed as 1-star reviews, and many point out that the debt collectors calling from Altus GTS. Inc. were unruly, rude, and threatening over the phone.  If true, the actions alleged would violate the Fair Debt Collection Practices Act (FDCPA) and Rosenthal Fair Debt Collection Practices Act (RFDCPA) which govern how debt collectors our allowed to collect debts.

One review even lists that the agents and debt collectors were attempting to illicit and extort money from clients through unscrupulous means. The review lists that two agents worked to take duplicate payments from the consumer, resulting in the consumer paying double for a single debt.

Are the Practices of Altus GTS, Inc. Legal?

These practices made by these debt collectors are not legal and are extremely harassing in tone and activity. The multiple calls and harassing and abusive language used by the company can be seen as directly going against the Fair Debt Collection Practices Act and should be labeled as extreme harassment and abusive behavior.

The FDCPA is seen as the laws and regulations laid bare to help protect consumers such as yourself against the prying eyes and hands of debt collectors. The FDCPA lists that a debt collector cannot use excessive force to collect on a debt, such as excessive calling, abusive and threatening language, or robocalls and repeat calls through coded numbers, among other such techniques. 

How can I protect myself and fight back against Altus GTS, Inc.?

There are multiple ways for you to fight back against Altus GTS, Inc. if you have been contacted by them. The first way to do so is to ask for identification of the debt itself. This can be done through asking for a letter of the bill and contract, identification numbers for an online database, and other such verification. If they are not able to produce this information, then consider that they are attempting to scam you, which would fall under debt collector harassment.

Another way to help protect yourself is to hire an experienced and well-versed debt collection harassment attorney. We here at the Law Office of Paul Mankin, APC, have a significant and experienced team of individuals that are willing to help and assist you through this grueling process. Our team of debt collection harassment attorneys can help you identify and locate debt collector harassment, as well as put a stop to their calls, and report their wrong doings to the proper authorities and courts.

Not only can we help you to defend against debt collection harassment, we can also help to build a case, and assist you in understanding where the illegal collection patterns are for debt collectors. We are also able to help facilitate any communications or discussions between the parties, ensuring that nothing you say can be used against you.

The most important bit of information in your fight is to always remain vigilant. No matter who you have at your side, it can seem like a daunting battle against such a large company and agency. If you have ever been the subject of:

• Multiple calls per week from a third-party collection agency
• Multiple calls in the early morning or late night from debt collectors.
• Violent and belligerent language and harassment from debt collectors.
• Threats of arrests or poor credit due to outstanding debts.
• Having your friends, family, and coworkers harassed from debt collectors.
• Automated robocalls from third party collection agencies.

Then you may have a case available under the Fair Debt Collection Practices Act. So do not wait, make sure to give us a call, and get started fighting back against the debt collection harassment.