The Law Office of Paul Mankin

Is Comenity Capital Bank Calling or Harassing You?

Comenity Capital Bank

Comenity Capital Bank (Comenity) issues credit cards for over 160 retailers, including Wayfair, Bed, Bath & Beyond, Victoria’s Secret, and Orbitz. The company was founded in 2003 and is headquartered in Salt Lake City, Utah.

Comenity is not accredited by the Better Business Bureau. To be accredited by the Better Business Bureau a company must demonstrate trust, honesty, transparency, responsiveness, and integrity. In fact, the Better Business Bureau gives Comenity an “F” rating for having numerous outstanding and unresolved complaints.

Comenity has received a significant amount of consumer complaints related to their debt collection practices. According to the Better Business Bureau, 2,230 complaints have been filed against Comenity in the last three (3) years. Of those 2,230 complaints, 1,712 were related to billing and debt collections.

The majority of complaints filed against Comenity are related to the following illegal debt collection practices:

  • Attempting to collect a debt that is not owed by the consumer; and
  • Harassing consumers by calling repeatedly and calling at places of employment.

Creditors and debt collectors should be held accountable for these unethical and unlawful practices. If you are being harassed or subjected to any of these, deceptive, or abusive debt collection practices, it is time to hold Comenity accountable.

If you receive three or more calls a day from Comenity, please contact our office for a free, no obligation consultation at 1-800-219-3577.