Pacific Credit Exchange
Pacific Credit Exchange (Pacific Credit) is a third-party debt collection agency that is based in Encino, California.
Consumers have reported Pacific Credit to the Consumer Financial Protection Bureau (CFPB) for abusive debt collection practices. The CFPB is a government agency that is tasked with protecting consumers from unlawful debt collection practices. Consumers complain that Pacific Credit engages in the following harassing debt collection practices:
- Attempting to collect a debt that is not owed by the consumer;
- Making false or misleading statements; and
- Threatening to file a lawsuit if payment is not made.
After being contacted by Pacific Credit, a consumer attempted to arrange a payment plan for the debt. The consumer reported that the employee was not only rude and unprofessional, but also began to insult the consumer for not being able to pay the entire debt at that time. The consumer asked to speak with the employee’s supervisor. Like the employee, the supervisor was rude and aggressive. The supervisor yelled at the consumer and said that Pacific Credit would sue the consumer for nonpayment.
The Fair Debt Collection Practices Act (FDCPA) protects consumers from harassing and abusive behaviors. A debt collector or creditor is not permitted to verbally abuse, use profane or obscene language, mock, or insult a consumer. All communications, both written and verbal, should remain respectful and professional.
Additionally, both federal and California state law prohibit debt collectors and creditors from threatening to file a lawsuit in an effort to force payment. Such empty threats are considered false and misleading statements designed to intimidate consumers into making payments.
Creditors and debt collectors should be held accountable for these unethical and unlawful practices. If you are being harassed or subjected to any of these, deceptive, or abusive debt collection practices, it is time to hold Pacific Credit accountable. Please contact our office for a free, no obligation consultation at 1-800-219-3577.