The Law Office of Paul Mankin

Is the debt collection agency Action Revenue Recovery, LLC harassing you?

Action Revenue Recovery, LLC is a medical collections agency founded in Louisiana on July 4, 1999 by owner and Chief Executive Officer, Mr. Drew Kennedy. Action specializes in resolving outstanding insurance claims and collecting on unpaid medical bills. Their service reportedly employs computer-generated notices (in keeping with federal requirements) and is administered by collection account specialists. Action claims that their collectors are Fair Debt Collection Practices Act-certified and maintain positive public image for their clients, but their record of consumer complaints speaks somewhat to the contrary.


Action Revenue Recovery, LLC

910 Bres Ave

Monroe, LA 71201-5955

(318) 387-9002 (phone)

(318) 387-0606 (fax)

A Better Business Bureau (BBB) file was opened for Action Revenue Recovery, LLC on February 1, 2008 and contains 14 official public complaints. The collector is not BBB accredited but does maintain an ‘A’ rating. The collector also has 33 CFPB complaints. Based on the many complaints lodged against it on both government and privately run online business review forums, the medical collections company has seen its share of litigation. In one notable case, Action Revenue Recovery, LLC was sued in Missouri for collections actions taken in 2014, including using unfair and unconscionable means to collect a debt; failing to identify itself as a debt collector in all communications; threatening legal action it could not take; failing to send a debt validation letter.  The allegations alleged, if true, are all violations of the Fair Debt Collection Practices Act and the California Fair Debt Collections Practices Act.

The collector’s Yelp listing does not have any consumer reviews but does list an alternative business address: 2225 Justice Street, Ste B, Monroe, LA 71201.

Consumer complaints regarding Action’s collection practices generally include: never attempting collection before filing lawsuit or affecting credit report; consumer’s have no awareness of any balance (common complaint) after insurance billed by doctor, no notice of collections account or opportunity to pay balance, credit score affected before knowledge of debt; acting in an unprofessional and uncooperative manner when debtors try to get information to pay their balances; threatening or suggesting a debtor’s credit would be damaged; and attempting to collect debt not actually owed.

These actions, each and all, amount to collector harassment under the Fair Debt Collection Practices Act, and you have the right to be free of this behavior. To learn more about how the federal government regulates debt collection and protects debtors and other individuals from collector harassment, see FTC Debt Collection pamphlet. More information regarding complaints regarding Louisiana-based collectors can be found at Complaints regarding a collector in any state may be filed with the Federal Trade Commission at or (877) FTC-HELP (877-382-4357), and complaints regarding any collector or other business can be made at BBB complaints.

If you believe you have a claim for collector harassment or are a victim of another violation of state or federal debtor’s rights, you should speak with a consumer rights attorney or debt collector harassment attorney immediately. Contact us today to discuss your matter and see how we can help at no cost to you.