The Law Office of Paul Mankin

Is the debt collection agency Aldous & Associates, PLLC harassing you?

What is Aldous & Associates PLLC?

Established and incorporated in Utah in March 2011, Aldous & Associates PLLC is a law firm that prides itself on its ability to act as a debt collector with all the power and resources of a call center. Focusing primarily on fitness centers, Aldous & Associates teams up with gyms and banks to enforce membership compliance and collect on past due memberships dues. Aldous & Associates PLLC also conducts business under the name TSRJ Resolution, Inc. and is operated by its chief operating officer, Mr. Tyler Rice, and its principal attorney, Mr. Jeffrey Aldous.

Is Aldous & Associates PLLC a legit Debt Collection Agency?

Yes, it is legit. There appears to be some ambiguity about whether and when the company acts as a law firm and provides legal services versus when it acts as a collector, which is a potential problem for the business. If you get a letter or phone call from Aldous & Associates about an overdue gym membership payment, however, it is most likely a legitimate effort to collect a debt.

Aldous & Associates PLLC Contact Information:

PO Box 171374

Holladay, UT 84117-1374

(888) 221-5155 (phone)

(801) 272-5281 (alt. phone)

What kind of complaints does Aldous & Associates PLLC have against them?

A Better Business Bureau (BBB) file was opened for Aldous & Associates PLLC on 11/19/2009, and it currently has 62 consumer complaints and a 1.2-star review. Aldous & Associates PLLC has an additional 189 Consumer Finance Protection Bureau complaints.

For a collection agency doing a large volume of business, ~ 250 public complaints isn’t too alarming as long as the complaints are varied and generally of such nature that the issues could be due to reasonable mistakes and can be easily corrected. A disproportionate number of complaints against Aldous & Associates PLLC, however, regard rude and often unlawful actions that the collector took deliberately, including harassing the debtor and using aggressive language, threatening the debtor with legal or criminal action, continuing to call the debtor after the debtor has issued a formal do-not-call-request, and failing to provide the legally required notices when attempting to collect on a debt.

Are Aldous & Associates PLLC’s Practices Legal?

Many of Aldous & Associates PLLC’s disputed practices are, if true, unlawful under the Fair Debt Collection Practices Act (FDCPA), including all of the practices mentioned above. Using proper communication tactics tends to be a pitfall for even the most well-meaning collectors since there are numerous potential violations of the FDCPA, and Aldous & Associates PLLC appears to make its share of communication violations.

How can I defend myself against a debt collector like Aldous & Associate PLLC?

You can file a complaint with the Utah State Division of Consumer Protection at For more information about Utah State’s consumer resources, see the Consumer Referral Guide. Complaints regarding a collector in any state may be filed with the Federal Trade Commission at or (877) FTC-HELP (877-382-4357), and complaints regarding any collector or other business can be made at BBB complaints.

If you believe you have a claim for collection harassment or are a victim of another violation of state or federal debtor’s rights, you should speak with a collection harassment attorney or a consumer rights lawyer immediately. Contact us today to discuss your matter and see how we can help at no cost to you.