The Law Office of Paul Mankin

Is the debt collection agency Advanced Call Center Technologies, LLC harassing you?

What is Advanced Call Center Technologies, LLC?

Founded in 1996, Advanced Call Center Technologies, LLC (ACT) provides customer relationship management outsourcing programs for customer service, sales support, fraud and dispute management, claims processing, and a wide variety of other programs. ACT is based in Pennsylvania and operates in five additional states: Arizona, California, Kansas, Texas, and Tennessee. It is operated by its president, Mr. Joseph Lembo, and director of business services, Ms. Kristine Pizzirani.

Is Advanced Call Center Technologies, LLC a legit Debt Collection Agency?

ACT has been accredited by the Better Business Bureau (BBB) since 2008 and maintains an A+ rating by the BBB. The company has responded to its one BBB complaint and appears to operate as a legitimate debt collector. Its reported services, however, do not align with that of a collection agency, and its response on the BBB website was simply an acknowledgment of the complaint’s existence rather than a substantive comment or attempt at resolving the consumer’s problem. Despite its BBB accreditation, it appears that Advanced Call Center Technologies, LLC may not be operating as a legitimate debt collection agency.

Advanced Call Center Technologies, LLC Contact Information:

1235 Westlakes Dr Ste 160

Berwyn, PA 19312-2417

(423) 283-5000 (phone)

(866) 704-5580 (toll free)

(610) 640-4981 (fax)

What kind of complaints does Advanced Call Center Technologies, LLC have Complaints against them?

Advanced Call Center Technologies, LLC has received one BBB consumer complaint and 27 Consumer Financial Protection Bureau (CFPB) complaints. The complaints against Advanced Call Center Technologies, LLC predominantly including the following:

  • Repeated automated calls regarding debt that isn’t owed
  • Calls from multiple numbers that revolve to evade call blocking
  • Talking to a third-party about a consumer’s debt
  • Threatening to contact someone or share information improperly
  • Missing information that the collector should have provided to the complainant or reported elsewhere
  • Problem with personal statements of dispute

In 2010 Texas resident Allen Jones was awarded more than $1.5 million in a lawsuit over obscene and racist voicemail messages allegedly left by Advanced Call Center Technologies debt collectors. They were trying to collect an $81 credit card debt that Mr. Jones insisted had already been paid.

The following phone numbers have been reported as being associated with collections calls from Advanced Call Center Technologies, LLC:

(866) 704-5580

(520) 417-7900

(928) 314-9300

(916) 830-9603

(928) 314-9349

(785) 210-0435

(956) 366-4029

(423) 283-5029

(423) 283-5023

(876) 632-5435

Are Advanced Call Center Technologies, LLC’s Practices Legal?

The FTC enforces the Fair Debt Collection Practices Act (FDCPA), which makes it illegal for debt collectors to use abusive, unfair, or deceptive practices when they collect personal debts, including credit card debt, auto loans, medical bills, student loans, mortgage, and other household debts. Under the FDCPA, debt collectors are, generally, allowed to call, send letters, send emails, or even send text messages to collect on debts, but they are not allowed to bother consumers at inconvenient times without the debtor’s permission or at locations such as a debtor’s place of employment unless personal calls are permitted by the employer.

Some of the consumer complaints lodged against Advanced Call Center Technologies, LLC represent activity that might violate the FDCPA, including speaking to third parties about an individual’s debt and attempting to collect without providing sufficient information for the contacted individual to identify the alleged debt. In addition to state remedies, each violation could mean a $1,000 penalty under federal law.

How can I defend myself against a debt collector like Advanced Call Center Technologies, LLC?

Complaints regarding a collector in any state may be filed with the Federal Trade Commission at or (877) FTC-HELP (877-382-4357), and complaints regarding any collector or other business can be made at BBB complaints. To learn more about how the federal government regulates debt collection and protects debtors and other individuals from collector harassment, see FTC Debt Collection pamphlet.

Complaints regarding Pennsylvania-based collectors can made by submitting an online complaint form at

If you believe you have a claim for collector harassment or are a victim of another violation of state or federal debtor’s rights, you should speak with a debt collection harassment attorney or debt collector harassment lawyer immediately. Contact us today to discuss your matter and see how we can help at no cost to you.