Have you been getting phone calls from random numbers? Some calling warning you that you have an outstanding debt that needs to be paid off? If you have, then you know the feeling of being lost and confused when it comes to debt collection agencies and their tactics. Debt Collection Agencies such as Asset Acceptance may use very aggressive tactics. But what is legal, and what is illegal? We bring you the information you need to know when it comes to Asset Acceptance, the debt collection agency.
What is Asset Acceptance?
Asset Acceptance, also known as Asset Acceptance LLC, is known as a debt collection agency. They label themselves as a company that helps consumers resolve past-due debt obligations. Supposedly, they do this by providing payment plans and a path that resolves their outstanding obligations. They are said to serve multiple different locations including:
- Genesee County, MI
- Lapeer County, MI
- Livingston County, MI
- Macomb County, MI
- Oakland County, MI
- Saint Clair County, MI
- Shiawassee County, MI
- Washtenaw County, MI
- Wayne County, MI
Is Asset Acceptance a legit Debt Collection Agency?
They are considered to be a legitimate debt collection agency as well. As they do operate with financial records and information, it is understood that they also collect on debts owed. They opened in 1994, with their Better Business Bureau file being opened on the same day. In 1997, their business was accredited by the BBB, and they currently hold an A+ rating on the BBB page. However, they have an average of 2 stars out of 5 stars with 3 different customer reviews.
Asset Acceptance Contact Information
Address: 320 E Big Beaver Rd Ste 300 Troy, MI 48083-1238
Phone Number: 1-800-545-9931
Other Phone: 1-586-446-7826
Does Asset Acceptance have Complaints against them?
They do have some complaints made against them. On the BBB database, there are 6 complaints made against them in the last 3 years, with none of those complaints being closed within the last year. There are also 3 customer reviews giving less than 3 stars on the review page of the BBB database.
There are no registered Asset Acceptance companies within the Consumer Financial Protection Bureau’s Consumer Complaint Database. This does not mean the company does not exist, just that there are no complaints listed against them.
What kind of Complaints have been made?
These complaints range in issues, but primarily center on complications with the tactics and practices employed by Asset Acceptance. Many of the complaints explicitly state that there has been some harassing phone calls from their representatives, as well as threatening and controlling/abusive language.
Within the PACER records, which is a database of recent cases, there is a notable case that was made against Asset Acceptance by a Jack Coleman. In 2011, Jack Coleman had been contacted by Asset Acceptance representatives regarding a hospital bill. These calls were consistent, continuing into 2012. At this time, Mr. Coleman alleged in court that the debt collectors had used the following tactics:
- Excessive calls within a single day
- Calling at improper times
- Failing to identify themselves during the conversations
- Threatening legal repercussions
- Misinformation when attempting to claim the bill payment.
Mr. Coleman eventually hired an attorney to help in his case, with the case eventually being settled out of court.
The above issues brought about during the case dive into illegal activities that debt collection agencies must not dip their hands into. With debt collection, agencies are not allowed to cross certain lines. These lines and rules are outlined with the Fair Debt Collection Practices Act’s (FDCPA) rules and guidelines. If these guidelines and laws are broken, the debt collection agency may be sued for up to $1,000 per violation they are found to have performed.
How can I protect myself and fight back against Asset Acceptance?
There are plenty of ways to protect yourself against debt collection agencies such as Asset Acceptance. The first thing to do is to first ask for verification. Asking for authentication of the debt can be done through many means, and is your right to do as a consumer being called. You can do this by asking for where the original debt came from, as well as if the representative is actually from Asset Acceptance like they state they are.
If Asset Acceptance continues to harass you through all this, it may be time to get in contact with an experienced debt collection harassment attorney or lawyer. We here at Law Office of Paul Mankin, APC have a great team of debt collection harassment attorneys and lawyers that have worked with plenty of plaintiffs that have dealt with debt collectors and their harassment and excessive calling. We can assist you when it comes to identifying the harassment, stop the harassment, and get the harassment reported to the proper authorities.
Not only can we help you to defend against harassment, we can also help to build a case, and assist you in understanding where the illegal collection patterns are for debt collectors. We are also able to help facilitate any communications or discussions between the parties, ensuring that nothing you say can be used against you.
The most important bit of information in your fight is to always remain vigilant. No matter who you have at your side, it can seem like a daunting battle against such a large company and agency. If you have ever been the subject of:
- Multiple calls per week from a third party collection agency
- Multiple calls in the early morning or late night from debt collectors.
- Violent and belligerent language and harassment from debt collectors.
- Threats of arrests or poor credit due to outstanding debts.
- Having your friends, family, and coworkers harassed from debt collectors.
- Automated robocalls from third party collection agencies.
Then you may have a case available. So do not wait, make sure to give us a call, and get started fighting back against the debt collection harassment.